What if I received the wrong item?
How to handle incorrect items in your order.
If you received the wrong item, we'll fix it quickly!
Steps to take:
- Don't open or use the incorrect item if possible
- Take a photo of what you received
- Contact support with your order number
- We'll arrange for the correct item to be sent
Resolution options:
- Send correct item immediately
- Full refund if preferred
- Return shipping covered by us
Wrong items are our responsibility - we'll make it right at no cost to you!
Was this helpful? Your feedback improves our support
What if my item arrived damaged?
Can I return a sale item?
