Help! My Product Details are Incorrect

Hey there! At Inspire Uplift, we want your shopping experience to be absolutely amazing. If something seems off with your order details – wrong size, color, or design – don't worry! We're here to help you sort it out.

Why Product Details Might Be Incorrect

Sometimes, mistakes happen! Here are a few common reasons why your product details might not be what you expected:

• Selection Errors: It’s easy to accidentally select the wrong size or color when you're excited about a purchase!
• Seller Errors: As a marketplace, Inspire Uplift features awesome sellers from all over the world. Occasionally, a seller might mix up the details when fulfilling your order.
• Website Display Issues: Though rare, there might be a display error on the order confirmation or product page.

What to Do When Details Are Wrong

If you spot an error in your order details, here’s what to do next:

1. Check Your Order Confirmation: Double-check the order confirmation email we sent you. Does it match what you intended to order?
2. Contact Us Immediately: The sooner you contact us, the quicker we can resolve the issue! You can reach out to our 24/7 live chat or reply to your order confirmation email.

How We'll Fix It!

Once you contact us about the incorrect product details, here's what we'll do:

• Verify the Discrepancy: We'll double-check your order and compare it to what you expected.
• Contact the Seller (If Necessary): If the issue is with the seller, we’ll reach out to them directly to sort it out.
• Offer Solutions: Depending on the situation, we may offer several solutions:
  • Order Update: If possible, we'll update your order with the correct details before it ships. You'll get a confirmation email from us once the order has been updated.
  • Exchange: We can help facilitate an exchange for the correct item, if available. If you receive an incorrect item, we may request verification pictures taken with a measuring tape.
  • Refund: If the item can't be exchanged or updated, we'll process a full refund. Please allow 7-10 business days for the refund to reflect in your account, depending on your payment method.

Important Things to Keep in Mind:

• Seller Size Charts: Inspire Uplift is a marketplace with sellers from all over the world, and each seller follows their own policies and size chart.
• Digital Products: If you downloaded the wrong digital file, we will contact the seller regarding your issue and provide you with the correct file or a full refund.
• Review Product Specs: Always review the product specifications listed on the product page before placing an order.

Other FAQs

I ordered a digital product, but I received the wrong file. What do I do?

No worries! Contact us right away, and we'll reach out to the seller. We'll work to get you the correct file ASAP or offer a full refund if needed.

What if the seller sent the size I ordered according to their size chart, but it's still the wrong size for me?

We understand that sizes can vary! While we encourage using the seller's size chart, contact us. To help resolve the issue, please provide clear pictures of the product with a measuring tape to show the discrepancy. We will do our best to find a solution that works for you!

How can I contact the seller directly?

To contact the seller of the item, you can simply go to their store page and click on 'MESSAGE SELLER' to coordinate with them about your concern.