What if my item arrived damaged?
Steps to take when you receive a damaged product.
We're sorry your item arrived damaged! We'll make it right.
What to do:
- Take photos of the damaged item and packaging
- Contact support immediately with your order number
- Include the photos with your message
- We'll arrange a replacement or refund
Important: Report damage as soon as possible for fastest resolution. Damaged items typically qualify for free return shipping or may not need to be returned at all.
Perks members have automatic package protection for damaged items!
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Can I exchange an item instead of returning it?
What if I received the wrong item?
