My Battery-Powered Product Arrived Activated
If your battery-powered product arrived turned on, running, or with a depleted battery, here's what's likely happening: Why This Happens: Most battery-powered products come from the manufacturer withβ¦
If your battery-powered product arrived turned on, running, or with a depleted battery, here's what's likely happening:
Why This Happens: Most battery-powered products come from the manufacturer with a small charge in the battery. This allows quality testing before shipping. During transit, if the packaging gets bumped or pressed a certain way, it can activate the power button and turn the device on.
Is This a Defect? Usually not. This is a common occurrence with battery-powered products and doesn't indicate a problem with the product itself.
What to Do:
- Turn the product off if it's still running
- Charge it fully according to the instructions
- Test all functions once charged
- If everything works normally, you're all set
When to Contact Us: If after fully charging, the product:
- Won't turn on
- Doesn't hold a charge
- Functions abnormally
- Shows signs of damage
Contact us with your order number and photos of the issue. We'll help with troubleshooting or arrange a replacement.
Safety Note: If the product is hot, smoking, or smells burnt, do not use it. Unplug any charging cables, place it in a safe location away from flammable materials, and contact us immediately.
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