What if my package shows delivered but I didn't receive it?
Steps to take when your package is missing after delivery.
Don't worry - we're here to help!
First, check these locations:
- With neighbors or building manager
- Around your property (behind bushes, side door, etc.)
- Inside mailbox or parcel locker
- With other household members
Still can't find it? Contact our support team immediately with:
- Your order number
- Tracking information
- Description of the issue
Perks members have automatic package protection for lost packages. We'll work to resolve this quickly with a replacement or refund!
Was this helpful? Your feedback improves our support
How are customs and import duties handled?
Do orders with multiple items ship together?
