The seller sent wrong size

We understand how frustrating it is to receive the wrong size. Here's how we'll help you get the right item quickly.

What You'll Need

Before we get started, please have ready:

• Your order number
• A clear photo of the size tag on the item you received
• A photo of the item itself (optional but helpful)

Your Resolution Options

Option 1: Direct Exchange with Seller ⚡ Fastest Option

Get the correct size shipped directly to you without returning first.

How it works:

1. We'll contact the seller on your behalf
2. They'll ship the correct size immediately
3. You return the wrong size using our prepaid label
4. Timeline: New item ships within 2-3 business days

Best if: You love the item and just need the right size

Option 2: Full Return and Refund 💳

Return the wrong size for a complete refund.

How it works:

1. We'll email you a prepaid return label immediately
2. Ship the item back within 14 days
3. Refund processes 3-5 business days after we receive it
4. You can reorder the correct size anytime

Best if: You want to ensure you get your money back first

Option 3: Keep It with Partial Refund 💰

Keep the wrong size and receive a partial refund.

How it works:

1. We'll negotiate a fair partial refund amount (typically 20-40%)
2. Credit processes within 2-3 business days
3. No need to return anything
4. The item might work as a gift or for someone else

Best if: The size difference is minor or you can gift/resell the item

How to Report the Wrong Size

Step 1: Document the Issue

Take a clear photo showing:

• The size tag on the item
• The item itself (if visibly different than expected)
• Your order confirmation showing what size you ordered

Step 2: Contact Us

Email: contact@inspireuplift.com Phone: 1-877-780-2973 (Mon-Fri, 9 AM-10 PM EST)

Include:

• Your order number
• Which size you ordered vs. what you received
• Your preferred resolution option (1, 2, or 3 above)
• Your photos

Step 3: We Handle Everything

Once you contact us:

• We'll confirm your resolution choice within 24 hours
• For exchanges/returns, you'll receive a prepaid shipping label
• We'll coordinate directly with the seller
• You'll receive updates at each step

Important Information

✅ What's Covered

• Free return shipping when seller sends wrong size
• Full refund amount including original shipping costs
• No restocking fees for seller errors
• Extended return window if needed (case-by-case)

📅 Timeline Summary

• Initial response: Within 24 hours
• Prepaid label: Same day as approval
• Exchange shipment: 2-3 business days
• Refund processing: 3-5 business days after receipt
• Partial refund: 2-3 business days

💡 Helpful Tips

• Check the seller's size chart before ordering (sizes vary by supplier)
• International sellers may use different sizing standards
• Save your return tracking number until refund is complete
• Consider measuring the item for future reference

Frequently Asked Questions

Q: What if the seller's size chart was wrong? A: This qualifies as seller error. You'll get free return shipping and full refund options.

Q: Can I exchange for a different color/style too? A: Yes! When requesting an exchange, just let us know what you'd prefer instead.

Q: How long do I have to report the wrong size? A: Please report within 14 days of delivery for fastest resolution.

Q: What if I need the item for an upcoming event? A: Let us know your deadline! We'll prioritize your exchange and explore expedited shipping options.

Need Help?

Our support team is ready to resolve this quickly for you.

📧 Email: contact@inspireuplift.com

📞 Phone: 1-877-780-2973

💬 Response time: Within 24 hours

Reference this article: "Wrong Size Resolution" when contacting us for faster service.