How to Download Your Digital Product from Inspire Uplift

Digital products are downloadable files (PDFs, templates, patterns, etc.) that you can access instantly after purchase. Here's how to download your digital files after ordering.

Two Ways to Download Your Digital Files

Method 1: Immediate Download After Purchase

When you complete your purchase of a digital product, you'll see an instant download option:

1. After checkout, you'll see a "Thank You" confirmation page
2. Look for the "Instant Download" section showing your order number
3. Click the "Download" button next to your digital product
4. The file will download directly to your computer

Note: You can also see a "Files To Download" dropdown that shows all available files for that order.

Method 2: Download from Your Account (Anytime)

If you miss the immediate download or need to download your files again later:

1. Log into your Inspire Uplift account
   • Click the user icon in the top right corner
   • Select "My Orders" from the dropdown menu
2. Find your digital product order
   • Navigate to "My Orders" in your account dashboard
   • Look for your order (it will show status as "Processed")
   • Click the "Show Details" button on the right side of your order
3. Download your files
   • Scroll down to the "Files To Download" section
   • Click on the file name (e.g., "Digital_Product.pdf")
   • The file will download to your computer

Important Information About Digital Downloads

Order Status

• Digital products show as "Processed" immediately after purchase
• There's no shipping involved since these are instant downloads
• You'll receive an order confirmation email with your order details

Download Availability

• Your digital files remain available in your account indefinitely
• You can download them multiple times if needed
• Files are available immediately after payment is confirmed

File Access

• Make sure you're logged into the same account you used to purchase
• Check your email for order confirmation if you can't find your order
• Digital downloads are linked to your account email address

Troubleshooting Common Issues

Can't Find Your Digital Order?

• Check you're logged into the correct account
• Look for order confirmation in your email (including spam folder)
• Digital orders show status as "Processed" not "Shipped"

Download Not Working?

• Try a different browser (Chrome, Firefox, Safari)
• Disable popup blockers temporarily
• Clear your browser cache and cookies
• Ensure you have enough storage space on your device

File Won't Open?

• Check you have the appropriate software (PDF reader for PDFs)
• Make sure the download completed fully
• Try downloading again if the file seems corrupted

Purchased as Guest?

• Check your email for the order confirmation
• Create an account using the same email address
• Your order should appear in your account

Need More Help?

If you're still having trouble downloading your digital product:

1. Note your order number (starts with #)
2. Contact our support team
3. Include the email address used for purchase
4. Describe the issue you're experiencing

Our team will help you access your digital files within 24 hours.

Frequently Asked Questions

Q: How many times can I download my digital file? A: You can download your digital files unlimited times from your account.

Q: Do digital products expire? A: No, your digital products remain in your account indefinitely.

Q: Can I get a refund on digital products? A: Due to the instant nature of digital downloads, refunds are generally not available once files are downloaded. However, if there's a problem with the file, contact support.

Q: What file formats are available? A: Most digital products are PDFs, but some may include JPG, PNG, SVG, or other formats depending on the product.

Q: Can I share my digital download? A: Digital products are licensed for personal use only. Please respect the seller's copyright and don't share or redistribute files.