Troubleshooting Payment Method Issues on Inspire Uplift

Having trouble with your payment method on Inspire Uplift? Don't worry, we're here to help! This guide provides solutions to common payment-related issues for both buyers and sellers.

For Buyers: Addressing Payment Failures

Sometimes, payments don't go through as expected. Here's what you can do:

1. Double-Check Your Information: Ensure your card number, expiration date, and CVV are entered correctly. Even a small typo can cause the payment to fail!
2. Verify Billing Address: Make sure the billing address matches the address on your credit card statement.
3. Contact Your Bank or Card Issuer: Your bank may have blocked the transaction. Give them a call to authorize the payment.
4. Try a Different Payment Method: If possible, try using a different credit card or payment option like PayPal.

For Sellers: Managing Payout Methods

As a seller, managing your payout methods is crucial for receiving your earnings smoothly. Here's what you need to know:

Adding a New Payout Method

1. Log into your seller account. Head to your seller dashboard – your central hub for managing everything!
2. Navigate to Payout Settings. Look for a 'Payout Settings' or 'Payment Options' section.
3. Select a Supported Method. Choose from the available payout methods listed. Remember, only listed options can be used.

Connecting or Updating Your PayPal Account

Connecting your PayPal account is a popular choice! Here's how to handle related tasks:

1. Connecting Your PayPal Account: If you need to connect your PayPal account, please note that your request is subject to a review by our team. We appreciate your patience!
2. Updating Your PayPal Email Address: To change the email address associated with your PayPal account, we'll need a little more information.Provide the reason for the change and the new PayPal email address you'd like to use. This helps us keep your account secure!
3. Payout Method Verification: A new PayPal withdrawal method will need to be verified before you can start using it. Once verified, you will be able to make withdrawals.

Dealing with Payment Disputes & Cases

Sometimes, a buyer might dispute a transaction. Here’s how Inspire Uplift handles these situations:

1. Case Review: If a buyer opens a case against you, we'll review all submitted information before making a decision. We will send you an update when the review has been completed.
2. Temporary Holds: Funds associated with the disputed transaction may be temporarily held until the case is resolved.
3. Providing Information: You may be required to provide additional information or documentation to support your case. Make sure to respond within the given timeframe.
4. Chargebacks: If a buyer files a chargeback, you will receive a notification with instructions on how to respond and provide necessary information. Act fast and provide the necessary details by the date specified in the notification.

What if my payout is taking longer than expected?

Occasionally payouts can take a little longer than planned, we truly appreciate your patience while waiting for the verification to finalize! We’ll notify you as soon as there is an update and the payout method is approved, so that your withdrawals can be processed without any further delays.

Important Note:If you have a pending withdrawal request, please confirm if you wish to cancel it so that we can proceed accordingly.

Other FAQs

Can I cancel a chargeback to get a refund faster?Yes, canceling the chargeback will allow us to process your refund immediately.

What happens if a customer has already downloaded the purchased file but is disputing the order?We will submit a dispute with all available evidence such as download records, to try and prevent chargeback. However, the final decision will be made by PayPal.

What can I do if my PayPal account has a negative balance due to a refund?Log in to your PayPal account and add funds to bring your balance to zero or above.