Troubleshooting Payment Problems on Inspire Uplift

Experiencing payment problems can be frustrating, but don't worry! Inspire Uplift is here to help you resolve any issues swiftly and smoothly. This guide provides answers to common payment-related questions and troubleshooting steps to get you back on track.

Payment Methods Supported

We offer a variety of payment options to make your shopping experience as convenient as possible! You can use major credit cards, PayPal, Klarna, and Payoneer. If you're having issues with a specific payment method, keep reading!

Common Payment Issues and Solutions

Klarna Payment Issues

If you're having trouble completing a purchase with Klarna, here's what you can do:

• Check your Klarna account: Ensure your Klarna account is in good standing and that you have sufficient funds or credit available.
• Verify the connection: Make sure that the Klarna payment approval connects correctly when you navigate back to the Inspire Uplift cart. If it doesn't, try again or choose an alternative payment method. If the issue persists, contact Klarna Support to troubleshoot potential issues with your account or the transaction.

Issues with PayPal

Problems during Checkout

If PayPal isn't working during checkout, here's what you can do:

• Ensure PayPal is available in your region: Some regions may have limited or no PayPal support.
• Select an alternative: If PayPal refuses to get updates, try using another payment method.

Delayed PayPal Payments

If you are a seller and your payment to your PayPal account is delayed:

• Payouts are under review: Please note that your payouts may be under review by our finance and compliance team because this is part of a required verification and settlement process that must be completed before any payment is released.
• Contact Support: Contact customer support using your registered email address especially when contacting about seller account issues related to payouts.

Payoneer Account Issues

Payoneer Account Under Review

If your Payoneer account is pending approval, it means our team is carefully reviewing your payout details.

• Verification Process: All payout method requests undergo verification and scrutiny before approval.
• High Volume of Requests: Due to a high volume of requests, processing times may be longer than expected. Rest assured, your request is being meticulously reviewed.
• What to Expect: You'll receive a notification once your Payoneer account is approved. In some cases, additional time is required due to internal checks and compliance requirements.

How to Expedite Payoneer Approval

1. Ensure Information Accuracy: Double-check that all information provided for your Payoneer account is accurate and matches your Inspire Uplift account details.
2. Respond Promptly: If we request additional information or documentation, provide it as quickly as possible.

General Payment Troubleshooting Tips

• Check Your Account: Verify that your credit card or payment account has sufficient funds and is not expired.
• Clear Browser Cache: Sometimes, clearing your browser's cache and cookies can resolve payment processing issues.
• Try a Different Browser: If the problem persists, try completing your purchase using a different web browser.
• Contact Support: If you've tried these steps and are still experiencing issues, contact our support team immediately!