Troubleshooting Common Seller Account Issues

Having a smooth seller experience is super important to us! This guide provides solutions to common issues you might encounter while managing your Inspire Uplift seller account. Let's get your shop back on track!

Account Access Problems

What to do if you can't access your store:

1. Check for Account Blocks: If you find that your account is blocked, it might be due to policy violations or inactivity. Review our policies [https://www.inspireuplift.com/policies] to ensure your products and practices comply.
2. Contact Support: If you believe your account was blocked in error, contact our support team immediately. Make sure to use your registered email address when reaching out, so we can quickly verify your identity.

Product Deactivation Issues

Why are my products deactivated?

Several reasons can cause product deactivation:

• Policy Violations: Products that violate Inspire Uplift's policies, such as copyright infringement, will be deactivated.
• Inactivity: If your store has been inactive for a while, products may be automatically deactivated.
• Manual Deactivation: You might have deactivated the products yourself, or we may have done so for a specific reason.

Reactivating Your Products

1. Log in to Your Seller Panel: Access your Inspire Uplift seller dashboard.
2. Go to the 'Products' Tab: Find the section where your products are listed.
3. Identify Deactivated Products: Look for products marked as 'Inactive' or similar.
4. Activate Products:
   • Individually: Change the status of each product to 'Active'.
   • In Bulk: Select multiple products and use the bulk action option to activate them simultaneously.

What if I can't find an 'Activate' button?

If you encounter an error message or can't find an 'Activate' button, contact our support team with a screenshot of the issue. We're always ready to help!

Copyright Concerns

What if I receive copyright strikes?

If you receive copyright strikes, it means some of your products have been flagged for potential copyright infringement. You should:

1. Review the Products: Check which products have received strikes.
2. Verify Compliance: Ensure your products comply with copyright laws and Inspire Uplift's policies.
3. Remove Infringing Products: Delete any products that violate copyright.

Selling from Turkey

Can sellers from Turkey sell on Inspire Uplift?

Yes! Sellers from Turkey are welcome to join our marketplace. Set up your account, create your store, and start listing your awesome digital products!

Other FAQs

Why are buyers contacting me about purchases when my store is on hiatus?

This is usually related to delayed payouts or technical issues. Contact support immediately to report the issue and request access to your store. Also, report any stores that have stolen your listings.

How do I report a store that has stolen my listings?

Contact our support team immediately with details of the infringing store and evidence of your original work. We take intellectual property rights very seriously and will investigate promptly.

I saw that some images were removed from my portfolio. Why?

Reach out to our support team and provide the names of the products in question. We'll investigate and provide you with specific details regarding the removal.

How do I know if my products comply with Inspire Uplift's policies?

Carefully review and familiarize yourself with our policy guidelines: [https://www.inspireuplift.com/policies]. Regularly check for updates to ensure ongoing compliance!