What is your return policy?

Our return policy is designed to protect buyers while respecting the diverse nature of our marketplace sellers and their individual product offerings.

Return Window and Eligibility

Returns must be requested within 14 calendar days from the date your package is delivered. This window begins on the delivery date confirmed by the shipping carrier. All returns require approval from our support team before any items are shipped back to ensure eligibility and proper processing.

Items must be unused, unopened, and in their original condition with all original packaging, tags, labels, and accessories included. Any alteration to the product after delivery may affect return eligibility. We recommend carefully inspecting items upon arrival and contacting us immediately if there are any concerns.

How to Initiate a Return

The return process can vary depending on your specific situation, product type, and the seller's individual policies. We encourage you to take the following steps:

Step 1: Contact the Seller First (Optional but Recommended) Many issues can be resolved quickly by reaching out to the seller directly through your order page. Sellers may offer solutions such as replacements, exchanges, or direct resolution that can be faster than the formal return process.

Step 2: Contact Our Support Team If contacting the seller doesn't resolve your concern, or if you prefer to work directly with our support team, reach out through any of these channels:

Live Chat - Available 24/7 for immediate assistance (click the chat button) Email - contact@inspireuplift.com (include your order number and detailed explanation) Phone - 1-877-780-2973 (Monday-Friday, 9am-10pm EST)

When contacting us, please provide your order number, detailed description of the issue, and photos if the item is defective, damaged, or not as described. This documentation helps us process your request more efficiently.

What Happens After You Contact Us

Our support team will review your specific situation, including the product category, reason for return, condition of the item, and applicable seller policies. Return approval is handled on a case-by-case basis to ensure fair outcomes for all parties.

Once approved, you'll receive specific instructions for your return, including where to ship the item and any relevant shipping requirements. Please wait for these instructions before sending anything back, as unauthorized returns may not be processed.

Items With Return Restrictions

Certain product categories have specific return limitations based on health, safety, and the nature of how they're manufactured:

• Beauty, personal care, hair removal, and health products
• Women's intimate apparel and undergarments
• Eyewear, jewelry, and watches
• Handmade items crafted specifically by individual sellers
• Print-on-demand products made to order when you purchase
• Custom or personalized items created based on your specifications
• Items purchased using store credit or gift cards

These restrictions exist because some items cannot be resold due to hygiene concerns, while others are created specifically for your order and cannot be restocked. Always review product descriptions carefully before purchasing, as some sellers may have additional category-specific policies.

Change of Mind vs. Product Issues

The reason for your return may affect how it's processed. Returns due to items being defective, damaged during shipping, wrong item sent, or significantly not as described are handled differently than returns due to change of mind, incorrect size selection, or color preference changes.

We encourage you to contact our support team or the seller to discuss your specific situation so we can determine the best resolution path for your particular circumstances.

Refund Timeline and Processing

If your return is approved and processed, refunds are typically issued within 30 days after we receive and inspect the returned item at our return address. The exact timeline may vary based on your original payment method, your bank's processing time, and the specific circumstances of your return.

Refunds are issued to your original payment method - the same credit card or PayPal account used to place the order. We cannot change payment methods or issue refunds to different accounts than the original purchase.

Store Credit Considerations

In some situations, store credit may be offered instead of a refund to your original payment method. This can occur when items were purchased at significant discounts (typically 15% or more off the retail price) or in other specific circumstances determined during the review process.

Store credit can be used for future purchases on Inspire Uplift but cannot be exchanged for cash or transferred to external accounts.

Return Shipping Responsibility

Who pays for return shipping depends on multiple factors including the reason for return, product category, seller policies, and specific circumstances of your order. This will be clarified when you contact our support team or the seller about initiating your return.

We strongly recommend using trackable shipping services with insurance for all returns. Keep your shipping receipt and tracking number, and email us photos of the receipt so we can monitor the package's progress. We are not responsible for items lost or damaged during return shipping.

Important Limitations and Considerations

Returns are not accepted for packages that are refused at delivery, abandoned, returned to sender outside our designated return process, or sent back without prior approval. If you have delivery concerns, please contact us before the package is returned to sender.

Orders cancelled or modified must be requested within the first hour after purchase, and only if the order has not yet been processed for shipment. Once an order receives a tracking number, cancellation becomes virtually impossible as the item is already in transit.

For international orders, please note that custom duties and import taxes charged by your country's border agencies are non-refundable and are separate from our return policy. These fees are collected by government agencies, not by Inspire Uplift.

Undelivered or Lost Packages

If your package shows as delivered but you did not receive it, this is not considered a lost package. Please file a claim with the shipping carrier directly. For packages that are truly lost in transit and never show delivery confirmation, claims must be filed within 60 days of the original dispatch date.

Best Practices Before Purchasing

To avoid the need for returns, we encourage you to:

• Carefully read all product descriptions, specifications, and measurements
• Review size charts thoroughly before selecting clothing or fitted items
• Check color accuracy in product photos and descriptions
• Confirm all customization details before placing orders
• Read seller-specific policies mentioned on product pages
• Contact the seller with questions before purchasing if anything is unclear
• Ensure your shipping address is complete and accurate

Getting Help With Your Return

Because return situations can be complex and depend on many factors, we strongly encourage you to contact our support team or the seller before taking any action. They can provide guidance specific to your order, product type, and circumstances.

Live Chat - Fastest response, available 24/7 Email - contact@inspireuplift.com (allow up to 24 hours for response) Phone - 1-877-780-2973 (Mon-Fri 9am-10pm EST) Seller Contact - Through your order page

Our goal is to find fair solutions that work for everyone involved while maintaining the integrity of our marketplace. Each return is evaluated individually to ensure the best possible outcome.

Final Notes

This return policy is subject to interpretation based on individual circumstances, product categories, and seller-specific terms. By placing an order on Inspire Uplift, you acknowledge and accept these return terms. For the most accurate information about returning a specific item, please contact our support team or the seller directly.

Return policies may be updated periodically, and the version in effect at the time of your purchase applies to your order. When in doubt about any aspect of returns, exchanges, or refunds, reach out to us - we're here to help navigate the process with you.