Defective Product Returns at Inspire Uplift

At Inspire Uplift, we want you to absolutely love your purchases! If you receive a defective product, don't worry, we're here to help make things right with a straightforward return process. Here’s everything you need to know about returning defective items.

Identifying a Defective Product

A defective product is an item that has a manufacturing flaw or is not functioning as it should. Examples include:

• Missing parts or components
• Non-functional features
• Physical damage present upon arrival (excluding damage caused during shipping)
• Incorrect size compared to the provided size chart

Initiate a Return

To start the return process, follow these steps:

1. Contact Customer Support: Reach out to our amazing customer support team immediately! You can do this by replying to your order confirmation email or using the 24/7 live chat on our website.
2. Provide Your Order Number: To help us quickly locate your order, please provide your order number in your initial communication.
3. Describe the Defect: Clearly describe the issue you're experiencing with the product. The more detail you provide, the faster we can resolve the problem!
4. Attach Evidence: Include clear photos or a video demonstrating the defect. This helps us understand the problem and speeds up the return process.

What to Expect After Contacting Support

Once you've contacted our support team and provided the necessary information, here's what happens next:

1. Escalation: Your request will be escalated to a specialized department for review.
2. Seller Contact: We will contact the seller to resolve the issue.
3. Resolution: We will do everything possible to work with the seller to find a satisfying solution, from replacements to refunds!

Return and Refund Options

Depending on the situation, we may offer one of the following resolutions:

• Replacement: If available, we can arrange for a replacement of the defective item. This ensures you receive the product you originally wanted, in perfect condition!
• Refund: If a replacement isn't possible or preferred, we'll process a full refund for the purchase price. We aim to make this process as quick and painless as possible!

Important Notes

• Review Seller Policies: Remember that Inspire Uplift is a marketplace, and sellers have their own return policies! Check the 'Shipping and Return Policy' on the product page for specific details.
• Size Charts: For clothing and shoe purchases, carefully compare the product with the size chart provided by the seller. If the delivered size doesn't match the chart, this qualifies as a defect.
• Check the Product Specifications: Read the product specifications carefully to ensure what you are ordering meets your requirements as returns due to incorrect ordering may not be covered.

Other FAQs

What if I don’t have an invoice or original packaging?

No worries! Just provide your order number and clear photos of the defect.

The item cannot be plugged with the shocks that I have in my apartment. Can I return it?

Ensure that the product ordered matches the specifications you need. Confirm the adapter, voltage and other requirements before ordering. A return may not be possible if the product matches the specifications listed but is not compatible with your requirements.

I ordered the wrong size/color/quantity, can I return it?

We encourage our customers to place orders based on the descriptions and specifications provided by the sellers. Please review the product and order details carefully before confirming your purchase, as returns may not always be supported if the product matches the information listed by the seller.

What if the product has a terrible smell?

If the item has a terrible smell, contact our support team with photos and a description, we will do everything possible to resolve the matter!