Troubleshooting Your Inspire Uplift Account: Common Issues and Solutions

Experiencing a hiccup with your Inspire Uplift account? No worries! This guide is here to help you navigate common issues and get you back to enjoying all the unique finds our marketplace has to offer or smoothly selling your products.

Account Verification and Withdrawal Restrictions

Why is my account under verification?

To ensure the safety and integrity of our platform, Inspire Uplift conducts routine account verifications. This helps us maintain a secure environment for all our users. We know it can be a bit of a wait, but it's all about keeping things safe and sound!

How long does account verification take?

Verification times can vary, influenced by the volume of applications and the complexity of individual cases. We always aim to complete the process quickly. If it seems like it's taking longer than expected, rest assured your case is a priority, and we're on it!

Why are my withdrawals restricted?

During the verification process, withdrawals are temporarily restricted. This is a standard security measure. Once your account is verified, you'll have full access to your funds again. We'll notify you as soon as the verification is complete!

What if my account verification is taking too long?

If you've been waiting an extended period for account verification, don't hesitate to reach out! We'll flag your case for urgent review and escalate it to the relevant department. We understand the frustration and will keep you updated on any progress.

Payment Method Verification

Why is my Payoneer/payment method verification delayed?

Verifying your payment method ensures that all payout details meet our platform’s compliance and security standards. This involves a thorough review process, which might take some time. We appreciate your patience!

What if my payout method verification is taking longer than expected?

We understand that waiting for your payment method to be verified can be frustrating. Please know that we are actively reviewing your request and will notify you as soon as the verification is complete. We can also flag your case for the priority review to expedite the process.

Account Access and Login Issues

What if I can't log in to my account?

If you're having trouble logging in, first double-check that you're using the correct email address and password. If you've forgotten your password, use the 'Forgot Password' option to reset it. If you are still encountering issues, send us a short video showing the issue while you try to log in, this will help us understand and resolve it more quickly.

Why am I being logged out automatically?

If your account seems to be logging out on its own, please contact us with your store name so we can look into the issue. In the meantime, try clearing your browser's cache and cookies, or try a different browser.

Account Closure and Deletion

How do I close my account?

If you're looking to close your Inspire Uplift account, we're here to help! Please contact our support team, and we'll guide you through the process.

Before you close your account, we would like to know the reason for your decision. Your feedback is very important to us, as it helps us improve our platform and services!

What happens to my funds if I close my seller account?

Please note that there is a minimum withdrawal threshold of $10 for PayPal. Unfortunately, you won’t be able to initiate a withdrawal for an amount less than this limit. If you close your account with a balance below the minimum withdrawal limit, those funds may not be eligible for payout.

Withdrawing funds can only be processed once the minimum threshold amount has been met. You may choose to keep your account active until additional sales are made to meet the threshold. Once the minimum amount is reached, you’ll be able to request a withdrawal before proceeding with account closure.

Other Account Issues

Verification email not received

If you didn't receive the verification message, kindly review your email account, please ensure to check both your 'All Email' and 'Spam Folder'.

How to change the account email address

For queries or requests regarding your seller account, we kindly ask that you contact us using your registered email address.

How to solve reoccurring payments

I've just checked and confirmed that you have successfully cancelled your VIP subscription. Let me know if you need any further assistance.

Other FAQs

I’m being charged even though I never signed up!It sounds like there might be a mix-up! We need to locate your account to assist with any charges. Please contact support with any identifying information, such as your name or email address, so we can investigate.

I want to ensure I am not charged for anything!There are no charges for creating or maintaining an account on our platform.