How to Cancel Your Order

Need to cancel an order? Here's what you need to know:

Important: You Cannot Self-Cancel Orders Our system doesn't allow customers to cancel orders directly. You must contact us to request a cancellation.

How to Request a Cancellation:

1. Find your order number (in your confirmation email or account)
2. Contact us immediately with your order number
3. Request the cancellation
4. We'll confirm whether cancellation is possible

When Cancellation Is Possible:

• Orders that haven't been processed yet
• Best chance within the first hour of placing your order
• Before the seller has prepared your shipment

When Cancellation Is NOT Possible:

• Orders that have already shipped (you'll see tracking information)
• Orders already handed to the carrier
• Orders in final packaging stages

If Your Order Already Shipped: Don't worry — you can return the item for a full refund once it arrives. Our return policy allows returns within 14 days of delivery for most items.

What Happens After Cancellation:

• We'll send you a confirmation email
• Your refund will be processed to your original payment method
• Refunds typically appear within 5-10 business days depending on your bank

Duplicate Orders: If you accidentally placed the same order twice, contact us immediately with both order numbers. We'll cancel the duplicate if it hasn't shipped yet.

Tip: The sooner you contact us, the better your chances of successful cancellation. Don't wait!