Troubleshooting Product Issues at Inspire Uplift!

Hey there, Uplifter! We're all about making your shopping experience fantastic, but sometimes, things don't go as planned. If you're experiencing issues with a product you've purchased, don't worry! This guide will help you understand how to tackle those hiccups and get you back to enjoying your awesome finds.

Common Product Issues and How to Solve Them!

• Product Not as Described:If the item you received doesn't match the description or images on our site, we want to hear about it!

  Action: Contact us immediately with your order number and clear photos or a video highlighting the differences. This helps us understand the issue and work towards a solution.

• Incorrect Item Received:Oops! Sometimes the wrong item gets shipped. It happens, but we want to fix it!

  Action: Let us know ASAP with your order number and photos of the incorrect item, including the packaging and shipping label. We'll help you get the correct product!

• Product Dimensions/Size Issues:If the size or dimensions aren't what you expected, we will help you to resolve the issue!

  Action: Compare the product to the size chart on the product page. If it differs from the size you ordered, provide photos of the product's measurements. We will do our best to make sure you get what you expected.

• Quality Concerns:We strive for high-quality products, but if your item doesn't meet your expectations, we apologise.

  Action: Contact us with detailed photos showing the quality issues. Be as specific as possible so we can work with the seller to ensure future products are perfect!

Working with Sellers

Inspire Uplift is a vibrant marketplace connecting you with sellers from around the globe. Here's how we work together to resolve issues:

1. Initial Contact: Reach out to Inspire Uplift support! We are here for you!
2. Escalation: We'll escalate the issue to the seller and work to get a resolution.
3. Resolution: We'll keep you informed of the timeline and solution, with the aim of resolving your issue!

When We Can't Accept a Return

We want to be transparent about situations where returns/refunds may not be possible:

• Product Matches Description: If the item matches the seller's description and specifications, we might be unable to accept a return, even if it doesn't meet your personal needs.
• Seller Policies: As a marketplace, sellers have individual policies, but we will always strive to find a resolution to your issue!

Other FAQs

What if the seller doesn't respond?

We're on it! If a seller is unresponsive, we will step in to find a solution for you.

Can I get a refund for shipping costs?

If the product issue was due to an error on the seller's or our part, we'll do our best to refund shipping costs too!

What if I think the product is falsely advertised?

We take false advertising claims seriously. Provide screenshots and details so we can investigate thoroughly.

Why do you keep sending the same canned response?

We apologize, we are working on making sure this isn't happening and that we resolve customers issues!