Can I delete my account?

We're Sorry to See You Go

We understand that sometimes you may want to close your Inspire Uplift account. Whether you're taking a break from online shopping, consolidating accounts, or have other reasons, we respect your decision and want to make the process as smooth as possible.

This guide explains everything you need to know about deleting your account, what happens to your data, and important steps to take before closing your account.

Before You Delete Your Account

Important Things to Do First ⚠️

Before requesting account deletion, please take these important steps to ensure you don't lose access to important information or benefits:

1. Download Your Order History and Invoices 📄

Once your account is deleted, you'll lose access to:

• Order confirmations and receipts
• Invoices for tax purposes
• Past purchase history
• Tracking information for previous orders

How to Download:

1. Log into your account at www.inspireuplift.com
2. Go to "My Orders" or "Order History"
3. Download or screenshot receipts for any orders you need
4. Save invoices for tax or warranty purposes

💡 Pro Tip: Keep digital copies of receipts for any items still under warranty or that you might need to return.

2. Use Any Remaining Store Credit 💰

If you have store credit or gift card balance in your account:

• Check your balance in your account settings
• Use it before deletion – store credit cannot be refunded after account closure
• Make a purchase or contact us to discuss transferring credit

To check your balance:

• Log into your account
• Navigate to "Account Balance" or "Store Credit"
• View available credit amount

Note: Unused store credit will be forfeited upon account deletion and cannot be recovered.

3. Cancel Your Perks Membership ⭐

If you have an active Perks membership subscription:

• Cancel before requesting account deletion to avoid future charges
• Use remaining benefits before cancellation
• Timing matters – you're billed monthly, so cancel before your next billing date

How to Cancel Perks Membership:

1. Log into your account
2. Go to "Membership" or "Perks Settings"
3. Click "Cancel Membership"
4. Follow the prompts to confirm cancellation

Or contact us at contact@inspireuplift.com and we'll cancel it for you.

💡 Note: Even after cancellation, you can still use Perks benefits until the end of your current billing period.

4. Save Important Information 📋

Before deletion, make note of:

• Shipping addresses you want to keep for future use
• Product links for items you might want to reorder later
• Seller information for products you loved
• Wishlist items you were considering
• Recent order details for returns or exchanges in progress

5. Complete Any Pending Transactions ✅

Ensure all your orders are resolved before deletion:

• No pending orders waiting to ship
• No active returns or exchanges in progress
• No open disputes or customer service cases
• No expected refunds being processed

Why this matters: Account deletion may complicate resolution of pending issues. Resolve all matters first for the smoothest experience.

How to Request Account Deletion

Ready to Close Your Account?

We've made the account deletion process simple and secure to protect your privacy and ensure you're the account owner.

Step 1: Contact Our Support Team 📧

Email: contact@inspireuplift.com

Subject Line: "Account Deletion Request"

Phone: 1-877-780-2973 (Mon-Fri, 9am-10pm EST)

Live Chat: www.inspireuplift.com/contact?chat (24/7)

Step 2: Verify Your Identity 🔐

For your security, we need to verify you're the account owner before processing deletion.

Information We'll Ask For:

• Full name on the account
• Email address associated with the account
• Last order number or order date
• Billing address or payment method (last 4 digits)

Why We Verify: This protects you from unauthorized account deletion by someone else.

Step 3: Confirm Deletion Request ✍️

Once we verify your identity, we'll:

• Confirm you want to proceed with deletion
• Remind you of any store credit or active memberships
• Ask if there's anything we can do to improve your experience
• Provide a timeline for account deletion

We'll ask you to confirm:

• You understand deletion is permanent
• You've saved any information you need
• You've used or forfeited store credit
• You've cancelled any active memberships

Step 4: Account Deletion Processing ⏱️

Processing Timeline:

• Account access will be disabled immediately upon confirmation
• Full data deletion will be completed within 30 days
• You'll receive confirmation email once deletion is complete

During the 30-day period:

• You won't be able to log into your account
• Active orders will still be fulfilled
• Pending refunds will still be processed
• Customer service can still assist with recent orders

What Happens When You Delete Your Account

Data That Will Be Deleted 🗑️

When you delete your account, we permanently remove:

• ✅ Your profile information and preferences
• ✅ Saved shipping and billing addresses
• ✅ Payment methods on file
• ✅ Wishlist and saved items
• ✅ Account settings and preferences
• ✅ Marketing preferences and subscriptions
• ✅ Browsing history and recommendations

Data We're Required to Retain 📑

For legal, tax, and fraud prevention purposes, we must retain certain information:

Order Records (7 years):

• Order history and transaction records
• Invoices and receipts
• Payment information (for accounting/tax purposes)
• Shipping information for completed orders

Why We Retain This:

• Legal compliance – Tax laws require 7-year retention of transaction records
• Fraud prevention – Protects against abuse and chargebacks
• Dispute resolution – Helps resolve any future order-related issues
• Warranty support – Maintains records for product warranties

Privacy Protection:

• Retained data is stored securely and encrypted
• Only accessible for legal/compliance purposes
• Not used for marketing or customer outreach
• Subject to the same privacy protections as active accounts

Important Considerations

Account Deletion is Permanent ⚠️

Once your account is deleted:

• ❌ Cannot be recovered or reactivated
• ❌ Cannot access past order history through your account
• ❌ Cannot track previous purchases
• ❌ Lose accumulated store credit
• ❌ Lose saved addresses and preferences

If you want to shop with us again in the future, you'll need to create a new account from scratch.

Alternative: Deactivate Instead of Delete 💤

Not ready for permanent deletion? Consider temporarily deactivating your account instead.

Benefits of Deactivation:

• Keep your order history accessible
• Maintain store credit for future use
• Preserve saved addresses and preferences
• Unsubscribe from emails without losing data
• Can reactivate anytime you want

To deactivate instead:

• Contact us at contact@inspireuplift.com
• Request account deactivation (not deletion)
• Unsubscribe from marketing emails
• We'll note your account as inactive

You can reactivate anytime by simply logging back in or contacting support.

Just Want to Stop Emails? 📧

You don't need to delete your account to stop receiving emails!

Unsubscribe from marketing emails:

• Click "Unsubscribe" at the bottom of any promotional email
• Update preferences in your account settings
• Contact us to remove you from marketing lists

You'll still receive:

• Order confirmations (required)
• Shipping notifications (required)
• Important account updates (required)

Everything else can be turned off without deleting your account.

Frequently Asked Questions

Q: How long does account deletion take?

A: Account access is disabled immediately upon confirmation. Full data deletion is completed within 30 days. You'll receive a confirmation email once the process is complete.

Q: Can I get a refund for my Perks membership if I delete my account?

A: Perks memberships are non-refundable, but you can cancel to avoid future charges. We recommend using any remaining membership benefits before cancellation and account deletion.

Q: What happens to my pending orders if I delete my account?

A: Pending orders will still be fulfilled and shipped normally. You'll still receive order updates via email. However, you won't be able to track orders through your account dashboard.

Q: Can I delete my account if I have an active dispute or return?

A: We recommend resolving all disputes, returns, and customer service issues before deleting your account. Account deletion may complicate issue resolution. Contact us to complete any open cases first.

Q: Will my reviews be deleted too?

A: Product reviews you've written will remain on the site (displayed as "Anonymous" or "Verified Buyer") to help other customers. If you want specific reviews removed, contact us before account deletion.

Q: Can I create a new account with the same email address after deletion?

A: Yes, after your account is fully deleted (30 days), you can create a new account using the same email address. However, your previous order history and data will not be accessible in the new account.

Q: What if I change my mind after requesting deletion?

A: If you change your mind, contact us immediately at contact@inspireuplift.com. We may be able to cancel the deletion request if it hasn't been fully processed yet. Once deletion is complete after 30 days, it cannot be reversed.

Q: Will my data really be deleted, or just hidden?

A: Your personal profile data, account settings, and preferences are permanently deleted. We only retain order/transaction records as required by law for tax and fraud prevention purposes. All retained data is secured and not used for marketing.

Q: Do I need to delete my account to protect my privacy?

A: Not necessarily. Your data is already protected by our security measures and privacy policy. If you're concerned about privacy, you can:

• Update your privacy settings
• Unsubscribe from marketing emails
• Delete saved payment methods
• Deactivate your account temporarily

These options let you control your data without permanent deletion.

We're Here to Help

Have Questions About Account Deletion?

Our support team is here to help you through the process and answer any questions you have.

Contact Us 💬

📧 Email: contact@inspireuplift.com

📞 Phone: 1-877-780-2973 (Mon-Fri, 9am-10pm EST)

💬 Live Chat: www.inspireuplift.com/contact?chat (24/7)

🌐 Help Center: help.inspireuplift.com

We typically respond to account deletion requests within 24 hours.

Before You Go...

Is there something we can do better?

We're always working to improve the Inspire Uplift experience. If there's something specific that led to your decision to delete your account, we'd love to hear from you.

Common concerns we can address:

• Too many emails? We can adjust your preferences
• Privacy concerns? We can explain our protections
• Account security issues? We can help secure your account
• Bad experience? Let us make it right
• Just taking a break? Consider deactivation instead

We value your feedback and want every customer to have a positive experience. Even if you've decided to leave, your input helps us improve for others.

Additional Resources

• 🔒 Privacy Policy
• 📋 Terms of Service
• 🔐 Data Security
• ❓ Account Help

Thank You for Being Part of Inspire Uplift

Whether you're taking a break or moving on, we appreciate the time you've spent with us. We hope you found unique products that brought joy to your life, and we wish you all the best.

Changed your mind? We'd love to have you stay. Contact us to discuss alternatives to account deletion.

Ready to proceed? Email us at contact@inspireuplift.com and we'll process your request promptly and respectfully.