What information will support never ask for?
Understanding legitimate support requests.
Know what's safe to share with support!
Support MAY ask for:
- ✅ Order number
- ✅ Email address
- ✅ Shipping address
- ✅ Last 4 digits of payment method
- ✅ Description of issue
Support will NEVER ask for:
- ❌ Passwords
- ❌ Complete credit card numbers
- ❌ Social Security number
- ❌ Banking login credentials
- ❌ Personal identification numbers
If anyone asks for prohibited information, it's a scam - report it immediately!
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