How quickly will support respond?
Expected response times for different support channels.
We aim to help you as quickly as possible!
Expected response times:
- Live Chat: Immediate connection
- Phone: Usually under 5 minutes wait
- Email: Within 24 hours
- Seller messages: 1-2 days typically
Perks members: Priority queue on all channels for faster service!
Peak times: Slightly longer waits during sales, holidays, and Monday mornings.
Was this helpful? Your feedback improves our support
What are your customer support hours?
What information should I have ready when contacting support?
