Navigating Shipping with Inspire Uplift

We're thrilled you've chosen Inspire Uplift for your unique finds! This guide helps you understand our shipping procedures, troubleshoot common issues, and ensure your goodies arrive safe and sound. Let's dive in!

Understanding the Shipping Process

At Inspire Uplift, we work with amazing small businesses and independent creators worldwide. Because of this, shipping times can vary. Here's a general overview:

1. Order Confirmation: You'll receive an email immediately after your purchase confirming your order.
2. Processing Time: The seller prepares your order for shipment. This timeframe can vary depending on the product and the seller.
3. Shipping Confirmation: Once your order ships, you'll receive another email with tracking information.
4. Delivery: Delivery times depend on the shipping method and destination.

Common Shipping Issues and Solutions

1. Updating Your Shipping Address

Oops! Need to change your shipping address?

• Act Fast! Contact us ASAP! We try our best to accommodate address changes, but we need to receive notice within 60 minutes of placing your order, as our sellers often ship items quickly!
• How to contact us: Reply directly to your order confirmation email with the correct shipping address. Be sure to include all relevant details like apartment number, street, city, state, and zip code.
• What if my order has already shipped? In some cases, we cannot change the shipping address if the order has already been handed over to the shipping carrier. However, we will provide you with tracking details so you can monitor your delivery.
• Important! Please ensure you provide a complete and accurate address during checkout. Items returned or delivered to an incorrect location due to incomplete or inaccurate addresses may not be eligible for a refund or store credit, per the seller's store policies.

2. Order Status and Tracking

Wondering where your order is?

• Check your email! Once your order ships, you'll receive a shipping confirmation email with a tracking number and a link to track your order's progress.
• Tracking Link Not Working? Double-check that you've entered the tracking number correctly. Also, keep in mind that tracking information may take a little while to be updated by the carrier.
• Still No Updates? Contact us and we'll be happy to look into it for you!

3. Delayed Shipping

Why hasn't my order shipped yet?

• Processing Times Vary: Since our products come from independent creators, processing times can differ. Check the product page for estimates.
• Contact Us: If it's been longer than the estimated processing time with no updates, reach out! We'll contact the seller to get an update.

4. Order Not Received

What to do if you haven't received your order:

• Track Your Package: Use the tracking number provided to check the current status and location of your order.
• Check with Neighbors: Sometimes, packages are accidentally delivered to a nearby address.
• Contact Us: If the tracking information shows the package as delivered but you haven't received it, or if the estimated delivery date has passed, contact us! We'll work to resolve the issue.

Other FAQs

Can I ship to a PO Box?

• This depends on the individual seller's policies. Please check the product page or contact the seller directly to confirm if they ship to PO Boxes.

What happens if my package is returned to the sender?

• If a package is returned due to an incorrect address, or if it wasn't claimed, we'll contact you to determine the best course of action. This may include reshipping the item (at your expense) or issuing a refund (excluding shipping costs).

Why was my order refunded because the seller was unable to ship?

• In rare instances, a seller may be unable to fulfill your order due to unforeseen circumstances. If this happens, we will issue a full refund to your original payment method.

I received a shipping notification but the item hasn't actually shipped.

• Sometimes there can be a delay between when the shipping label is created and when the item is picked up by the courier. Please allow up to 24-48 hours for the tracking information to update.

We hope this guide has answered your shipping questions! If you need further assistance, our 24/7 live support is always here to help. Happy shopping!