I received a damaged or defective item

We're so sorry about the damaged item! We'll fix this right away.

Immediate steps:

1. Take clear photos of damage
2. Keep all packaging
3. Don't use the item
4. Contact support within 48 hours

Photos needed:

• The damaged area(s)
• Overall product
• Packaging condition
• Shipping label

Resolution options:

• Full replacement sent immediately
• Full refund if preferred
• Partial refund for minor damage you can live with

Return shipping is FREE for damaged items. Perks members get priority replacement!