Warranty and Product Support After Your Purchase

Need help with a product after your purchase? Here's how to get support:

Product Warranties Warranty coverage varies by seller and product. To find warranty information:

• Check the product listing page
• Look in any documentation that came with your product
• Contact the seller directly through our platform

How to Contact the Seller:

1. Log into your account
2. Go to "My Orders"
3. Find your order and click "Message Seller" or "Contact Seller"
4. Send your question about warranty, usage, or product support

Replacement Parts and Accessories If you need replacement parts (charging cables, attachments, accessories, etc.):

1. Message the seller first — they may sell replacements or send them for free
2. If the seller doesn't respond, contact us with your order number
3. We'll help you find compatible parts or alternatives

Software and Digital Downloads If your product came with software, apps, or digital files:

1. Check your order confirmation email for download links
2. Log into your account → "My Orders" → find the order → look for download links
3. Check any documentation in the product packaging
4. Contact us with your order number if you need the download link resent

Troubleshooting Product Issues If your product isn't working correctly:

1. Check any included instructions or manual
2. Message the seller for product-specific troubleshooting
3. Contact us if the seller doesn't respond

What If the Seller Doesn't Respond? You're never stuck without support. If a seller doesn't respond within 48 hours:

• Contact us with your order number
• We'll reach out to the seller on your behalf
• We'll ensure you get the help you need

Your Protection: Regardless of warranty or seller responsiveness, you're protected by our policies:

• 30-day return policy for defective items
• Refunds for products that don't work as described
• Full support from our customer service team