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What if my international package is stuck in customs?

Dealing with customs delays.

Customs processing is normal for international orders!

Typical customs timeline:

  • Usually 2-5 days
  • Can take longer during busy periods
  • Varies by country

If delayed in customs:

  • Check tracking for updates
  • May need to provide information
  • Contact local customs if needed
  • Reach out to our support for help

We typically cover duties, but some countries require direct payment.

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How do I track international shipments?

Email Support