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How does your Purchase Protection work?

Understanding our buyer protection program.

Shop with confidence with Purchase Protection!

What's protected:

  • Orders that never arrive
  • Items damaged in shipping
  • Products not as described
  • Missing items from orders

How it works:

  1. Report issue to support
  2. We investigate with seller
  3. Resolution within days
  4. Full refund if not resolved

Perks members get enhanced package protection automatically!

We're here to ensure every purchase is perfect.

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